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How 789luck Handles Your Personal Data

Your account data — including your registered details and payment activity through DANA, OVO, and GoPay — is handled with clear rules on what we collect, why we collect it, and how long we keep it.

Account Data ProtectionDANA · OVO · GoPay Transaction PrivacyYour Right to Access and DeleteCookie and Device Controls
789luck How 789luck Handles Your Personal Data
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Data Storage and Security

Account credentials and payment identifiers are stored with encryption at rest. Access to your raw data is restricted to authorised internal roles only — not general staff.

Cookies and Device Data

We use session cookies to keep you logged in across your browser and to remember your device for returning access. You can clear these from your browser settings at any time.

Retention and Deletion

We keep your account data while your account is open. After closure, we retain records for the period required under applicable rules, then delete or anonymise them.

Requesting Changes

To access, correct, or request deletion of your data, contact support via live chat or email. We aim to respond to data requests within a reasonable timeframe under applicable rules.

PRIVACY CONTACT

How to Reach Us About Your Data

Live Chat Open the chat icon from any page on 789luck. Our support team can pull up your account data questions and escalate to our privacy team if needed.
Email Support Send your data request or privacy concern to our support email. Include your registered account details so we can locate your record quickly.
Account Settings Some data — like your contact details and linked wallet — can be reviewed and updated directly from your account settings page without contacting support.

Privacy Policy — Common Questions Answered

We collect your name, contact details, and the payment identifiers for your chosen wallet — DANA, OVO, or GoPay. We also log transaction records needed to process deposits and withdrawals.

We share data only with payment processors handling your DANA, OVO, or GoPay transactions, and only the minimum needed to complete those transactions. We do not sell or share data with advertisers.

Your data is kept while your account is active. After you close your account, we retain records for the period required by applicable rules in your region, then delete or anonymise them.

Yes. Contact our support team via live chat or email with your account details. We will identify the data we hold and help you review or correct it under applicable local rules.

Send a deletion request through live chat or support email. Include your registered account information. We process requests in line with applicable rules and will confirm once the deletion is complete.

We use session cookies for login continuity and device recognition on return visits. You can remove these through your browser settings. Disabling cookies may affect how your account session behaves.