Reference

What You Agree To When You Use 789luck

These terms set out the rules that apply to your account, your transactions via DANA, OVO, or GoPay, and your access to every part of the 789luck platform. Access and eligibility depend on local law and are available only where permitted in your region.

Account EligibilityDANA · OVO · GoPay TransactionsFair Use PolicyAccount SecurityJurisdiction & Eligibility
789luck What You Agree To When You Use 789luck
ACCOUNT INTEGRITY

How We Protect Your Account and Data

Data Handling

We collect only the information needed to operate your account and process transactions. Your personal data is not sold to third parties and is stored with encryption at rest.

Cookie Use

Cookies keep your session active across devices — so switching from your phone to a browser mid-session does not log you out. You can manage cookie preferences in your account settings.

Account Security

Each login is verified via OTP sent to your registered number. If you suspect unauthorised access, contact live chat immediately and we will lock the account while we investigate.

Requesting Changes

To update your registered details, correct account information, or request data deletion, contact support via live chat or email with your account ID and the change you need.

CONTACT & QUERIES

Reach Us About These Terms

Live Chat Open the chat widget from any page on 789luck to ask about account terms, transaction rules, or eligibility. Our team handles terms-related queries around the clock.
Email Support Send a detailed question about these terms, your account status, or a specific transaction to our support address. We aim to reply within one business day.
Help Centre The Help Centre covers common terms questions — account rules, wallet verification steps for DANA, OVO, and GoPay, and how to request account changes.

Common Questions About These Terms

If something in these terms is unclear, the answers below cover the questions we hear most often. For anything not listed here, live chat is the fastest path to a direct answer.

We update these terms when our services or applicable regulations change. We notify you via your registered contact before changes take effect. Continued account use means you accept the update.

Depending on the breach, we may suspend or permanently close your account. Pending withdrawals to your DANA, OVO, or GoPay wallet are reviewed case by case before any action is finalised.

No. Deposits must come from a payment account registered in your own name. Transactions from a third-party wallet may be held pending verification or returned to the source account.

Contact support via live chat or email with your account ID and a data request. We will confirm receipt and provide the relevant information within the timeframe required by applicable local rules.

Applicable law depends on your region. Access and eligibility are subject to local law where you are located. We do not make legal certainty claims beyond what local regulations permit.

Raise a dispute through live chat or email, quoting your account ID and the specific decision. Our team will review the case and respond with a clear explanation of the outcome.